The Sync AI Customer Service Agent watches the order book the way your best CS person would if they had no other job: orders and fulfillment status, returns and refunds monitored on a schedule, and inventory optimally allocated to sales orders - size-curve-aware, drawing from ATS including inbound POs.
Every run sweeps open orders for the ones drifting toward a late ship, the returns waiting on action and the refunds in flight - so CS answers with the status instead of going to find it.
Sync Demo dataset
Allocation draws from ATS including inbound POs and never treats a size independently of its curve - so orders get complete runs, not orphan sizes, and the next order is not quietly robbed to fill this one.
From order placed to refund settled, every run.
Every open order and its fulfillment status, swept on a schedule.
Orders drifting toward a missed window, flagged with the blocker while it can be fixed.
RAs and refunds monitored through to resolution, aging visible per case.
Inventory optimally allocated to sales orders - size-curve-aware, from ATS including inbound POs.
Sync AI agents run on a schedule inside Sync itself, against live data and within your existing Sync permission settings - the same roles and access your team already uses, with no side door. What an agent surfaces or creates is visible in Sync before it flows anywhere downstream.
And because Sync speaks MCP natively, you can interrogate everything an agent finds from the assistant you already use - Claude, ChatGPT, Gemini or Grok - through Sync MCP. The agent does the watching. You do the asking.
The Customer Service Agent works alongside six others, each watching its own desk inside Sync. Pick the next one.
We selected Sync based on their highly efficient, finely tuned system that is apparel industry specific. Sync has provided the platform we required to grow our brands in the global arena.
We are in a 1000% better place now than we were with the old system. Sync has given us access to more data visibility and reporting than ever before.
Sync revolutionized our operations. Transitioning from a manual system was a game-changer… the team at Sync values our brand and treats us like a true partner.
It monitors orders, fulfillment status, returns and refunds on a schedule - flagging orders at risk of shipping late with the blocker attached - and keeps inventory optimally allocated to sales orders, size-curve-aware, drawing from ATS including inbound purchase orders.
Sync AI agents run on a schedule you set - hourly, nightly, weekly, or on the cadence that matches the work. Each run checks live Sync data, not a stale snapshot.
An agent works within your existing Sync permission settings - the same roles and access controls your team already uses. Everything it surfaces or creates is visible in Sync before it flows anywhere downstream.
It is size-curve-aware and draws from available-to-sell including inbound POs. Orders receive complete size runs rather than orphan sizes, and allocation never quietly robs one order to fill another - the position is always visible in Sync.
Yes. Sync speaks MCP natively, so you can interrogate any agent's findings from Claude, ChatGPT, Gemini or Grok through Sync MCP - drill into a flag, ask for the why, or pull the detail behind a number.
The agents are part of the Sync AI layer of the Sync platform. Book a demo and we will configure it against a real product range so you can see what it catches on data like yours.
Bring your open orders. We will run the sweep live and show the late-ship flags, the returns aging and the allocation position.