When you're on a call or ticket with the Sync support team, this is how we jump on to help. Download TeamViewer, run it, and read us the ID and password on your screen - we'll take it from there.
Best done while you're already on the phone or in a ticket with a Sync specialist.
Click the red Download TeamViewer button above. When the file finishes, open it - it runs on its own, there's nothing to install.
A small window shows Your ID and a Password. Read both to the Sync team member you're speaking with so they can connect.
You'll see everything we do on your screen. When we're finished, just close the window and the session ends - access is gone.
The session mirrors your screen. There's no hidden access - if we're on, you can watch every click.
We can only join after you run the app and give us the one-time ID and password. It won't reconnect on its own later.
TeamViewer sessions are secured with strong encryption, so what's on your screen stays between us.
Close the TeamViewer window whenever you like and the connection drops immediately - no leftover access.
Grab TeamViewer and read us your code - we'll be connected in moments.